General conditions

travesuraseroticas.com reserves the right to modify the commercial offer at any time of its Website (modifications on prices, products, promotions, and other commercial and service conditions). These modifications will not affect in any case the purchases already made.

To make a purchase, you must add the products that interest you in the "shopping cart" and follow the steps defined in the Web. To close a sales contract with travesuraseroticas.com you have to fill in the order form that we put at your disposal in electronic format and transmit it to us following all the steps.

From the order form you can have access to the general conditions, privacy policy, price and description of the selected products, shipping methods and expenses of these.

The contract with travesuraseroticas.com is closed at the moment we receive your order electronically and verify both the accuracy of all data and proof of payment.

Before sending your order, you are invited to read the general conditions and you can change your data if they are not correct. After the telematic shipment of your order will appear a screen informing you of the order number and that the order has been made, we recommend that you print this screen in case you do not receive the e-mail that we issued automatically informing you of the confirmation of your order and the number that corresponds to it. travesuraseroticas.com can abstain from processing orders that do not have solvency guarantees, that are incomplete or in case the products are not available. In any of these cases, you will be notified by e-mail or by telephone that the contract has not been closed, informing you of the reasons why it could not be carried out. In the case that previously to detect the problem, the order form has been transmitted and paid, a payment of the amount paid will be sent.

When you transmit the order form you are accepting the general conditions, the Privacy Policy and all the contents of travesuraseroticas.com. If you have any questions or do not agree, do not transmit the form. 

PAYMENT METHODS

Advance payment by bank transfer.

travesuraseroticas.com will notify you by email the account number to which the transfer will be made. The entity with which we work is La Caixa.

You must indicate in "concept" of the bank transfer, the order number and the name and surname. It is recommended that you send us proof of payment with your personal information and the order number when you have made the bank transfer to info@travesuraseroticas.com.

Payment by credit card

Visa, Master Card and American Express have developed a system to safely make payments on the Internet. The Secure Electronic Commerce system is based on the fact that the card issuer (bank or savings bank) identifies the holder of the card before authorizing payment via the Internet.

travesuraseroticas.com is adhered to this security protocol so, once you have selected the product to be purchased and entered the number of your card, an Emisor window is opened that asks for your identification, showing one of the following icons:

The data of your card and your password are protected by this security system from the moment of its introduction.

Once the identification is completed, the Issuer informs travesuraseroticas.com that the purchase is being made by the cardholder, so that the cardholder can complete the process. If the identification has not been satisfactory, the Issuer communicates it to travesuraseroticas.com so that it proceeds accordingly.

This window is beyond the control of travesuraseroticas.com, being the responsibility of its Issuer any incident that may arise with it, should contact this entity if it were in this situation.

The accepted cards are: Visa, Master Card, Euro Card, Maestro and Euro-6000.

This system is completely confidential and the data can not be seen by third parties.

PAYPAL

It is a fast and secure payment method. It entails a management fee of 3.4% on the amount of your purchase with a minimum amount of € 0.90. Confirmation of payment by Paypal may take a few minutes to arrive, yes you can check it in your Paypal account.

Cash on delivery.

In this modality the user accepts that the order will be paid directly to the chosen transport agency, with direct delivery to his company or address by a courier hired by the transport agency.

If the client does not have the money at the time of delivery, and a period of more than 5 working days passes, the transport agency will return the shipment to our facilities and as a consequence the costs of round trip transportation that will be billed and As a consequence of the non-payment, the necessary legal measures will be intervened.

The modality of payment on delivery is not valid for International orders, outside Spain, whatever the logistics agency.

RECEPTION LOGISTIC AGENCIES.

travesuraseroticas.com has technological systems for scanning products and outputs with triple verification. travesuraseroticas.com is not responsible for shipments received by damaged recipient, therefore the recipient has the obligation NOT to pick up any shipment that has symptoms of having been manipulated by the logistics agency that may cause, theft, theft or manipulation of content. travesuraseroticas.com guarantees an exit control with packaging systems that allows the conversation of the article in perfect conditions for delivery.

An additional insurance where travesuraseroticas.com contracts with the logistics agency an extra to guarantee 100% of the value sent in case of breakage or loss (travesuraseroticas.com would make an immediate shipment to guarantee delivery within the estimated time) plus an extra charge in if the customer is absent with more than 3 attempts to deliver with notices, in the case of refunds, it may be extended until delivery attempts 5, with a maximum period of 15 days before being returned.

Special packaging, box with special width and internal protection that has automatic air system + anti-shock cork bubbles.

The product is contracted in each shipment in the purchase process and the return of defective products or warranty does not imply the return of the commission.

SIZES

You can consult size chart in the following link http://www.travesuraseroticas.com/en/content/12-sizes

SEND CONDITIONS

PENINSULA, CANARY ISLANDS, CEUTA, MELILLA, BALEARIC AND INTERNATIONAL.

The cost of shipping will vary depending on the destination, weight and volume, you can consult the information related to logistics costs and delivery times in the link http://www.travesuraseroticas.com/en/content/10-sipphing-costs.

Extracargos are reserved for shipments issued by DHL Air depending on the volume.

travesuraseroticas.com will send the orders through the transport agency in modality agreed delivery according to destination and chosen agency. Due to circumstances beyond the control of travesuraseroticas.com, you can not guarantee the delivery of the product if the agency does not fulfill its agreed delivery commitments, not being responsible in any case for delays due to delivery failure by transport agencies or customs problems. travesuraseroticas.com carries out the intermediation service between the selling companies and the logistics agencies guaranteeing a good general operation and processing the claim to the Logistics agency in case of delay communicating the resolution via mail of the Logistics agency.

However, you can track the shipment in the order history by logging in to travesuraseroticas.com or our Customer Service Phone +34 677 45 71 30 in our business hours.

For orders by email or phone, it will be essential to confirm in writing, via email, the order (only telephone orders or mail are accepted if in some case the web will stop working and prior authorization)

Return Policy: TOTAL SATISFACTION GUARANTEE

For travesuraseroticas.com, our goal is satisfaction in product quality and Logistics.

WARRANTY; All the products we offer are guaranteed for 2 years from the invoice date (Certain brands reduce the guarantee to 1 year by specifying it in the product's technical sheet). This warranty does not cover damage caused by improper use or normal wear of the products.

The manipulation or variation of any product (Wiring, soldering, opening base plates etc ..) will automatically void the warranty.

Under no circumstances will the guarantees cover the return of gifts or gifts.

The deadline to claim damages caused by transportation is 24 hours after delivery.

In the case of Products with APP; The data that you have stored on any device is not covered by the product warranty.

It is always convenient to keep a backup copy of your documents, images and videos.

After 15 days from the delivery, the transport costs derived from a refund in guarantee as well as the new shipment will be assumed by the customer.

To proceed with the guarantee, it will be necessary to send the product with its original packaging.

How do I process the guarantee?

Fill out the RMA form (Return Merchandise Authorization) here and follow the steps you will receive from the Returns department. For any questions write to info@travesuraseroticas.com.

An article seems to be used?

travesuraseroticas.com, sells completely new items from the manufacturer through its distribution channel. They must be completely new inside their packaging and, most of them, sealed. Keep in mind, however, that some manufacturers do not seal their articles.

 RETURNS POLICY;

 

What is the deadline to make a return?

15 calendar days from the delivery for products that you have received and do not want it.

2 Years for products that do not work and you need the guarantee (See previous paragraph guarantees)

Who pays the shipping costs when making a return?

If the product is exchange or return because you do not like or decline your purchase, the shipping costs must be paid by you.

If the product is damaged and you want the guarantee, the charges are assumed by travesuraseroticas.com, within 15 days from the original delivery. If you have exceeded this deadline, the charges are paid by you.

How long does it take to return the money?

Since we receive the package of your return, maximum 10 business days.

How do I get my money back?

Once your account has been verified, you can request info@travesuraseroticas.com to be credited to the bank account you specify.

Is there an item that I can not return?

Yes, some products can not be returned, these are personal hygiene products, including Lingerie Articles, we accept returns as long as the hygiene of the products has not been altered and they maintain the same conditions in which they were sent, if the product has been unsealed or has symptoms of having been tampered with, we will not accept the return. We always guarantee that the hygiene chain remains intact.

How do I process the return?

To process fill out the RMA form, (Return Merchandise Authorization) here

It is necessary that the product has not been used and keep its seal or original packaging intact. Packages in which any type of sticker, adhesive or similar paper has been glued by the buyer will not be accepted.

CONFIDENCE ONLINE;

"The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. Likewise, as an entity adhering to CONFIANZA ONLINE and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors, the user may resort to the dispute resolution system of CONFIDENCE ONLINE (www.confianzaonline.es). "

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